Shipping policy
1. Order Processing
All orders are processed within [1–3 business days] after receiving your order confirmation email. You will receive another notification once your order has shipped.
Orders are not processed or shipped on weekends or holidays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: [3–7 business days]
- Express Shipping: [1–3 business days]
- International Shipping: [7–21 business days]
Delivery delays can occasionally occur due to unforeseen circumstances.
3. Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking number will be active within 24 hours.
4. International Shipping
We ship to selected international destinations. Shipping charges and delivery times vary depending on the location.
Please note:
- Customs duties, taxes, and import fees are the responsibility of the customer.
- These charges are not included in the product price or shipping cost.
5. Delays & Issues
If your order is delayed beyond the expected timeframe, please contact us at [your support email].
We are not responsible for delays caused by:
- Courier services
- Customs clearance
- Incorrect shipping information provided by the customer
6. Incorrect Shipping Address
If you provided an incorrect address, please contact us immediately. We cannot guarantee changes once the order has been shipped.
7. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
- Contact us within [48 hours] of delivery
- Provide photos (if applicable)
We will assist you in resolving the issue as quickly as possible.
8. Contact Us
For any questions about your order or shipping policy, please contact us at:
Email: help.madhurasilk@gmail.com
Phone: +91 98799 38748